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MyChart (John Muir Health) Login 

 New Patients  






home link - services link - the team link - forms & faq link - contacts link -
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Sending Documents & Images to MyChart

Sending documents is easy & secure: You send your provider a message (New Medical Question) with attachment(s) from within your MyChart account.  Click here for more details & screenshots  

New Patient Information
It is super easy to become a new patient at our practice! Click here for more details & screenshots

Hours
We are open and available for patient appointments at 8:00am as well as over the lunch hour.  We have expanded our staff to meet the demands of current patients, to welcome new patients and to be able to offer more patient appointments each day.

Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm

Insurances Accepted
Please make sure you bring your current insurance card with you to each appointment.

Insurance coverage varies greatly from year to year and even within each carrier. Some insurances have now "mapped" their PPO paying customers to non-covered plans. While we do courtesy bill for our patients, it is ultimately up to the patient to keep track of the coverage they purchase and to keep us informed of any changes to your insurance carrier, name or address. Incorrect information will result in denial of payment by your insurance company and then you will be held personally responsible for payment in full.

Aetna PPO
ADMAR PPO
Beech Street PPO
BCE EMERGIS PPO
Blue Cross PPO
Blue Shield PPO
Capp Care PPO
Choice Care PPO
Cigna		 CCN PPO
CorVel Corp PPO
First Health Network PPO
Galaxy Health Network PPO
GreatWest PPO
HealthNet PPO
Health Mgmt Assoc PPO
Humana PPO
Interplan PPO		 Multiplan PPO
Pacific Health Alliance PPO
PacifiCare PPO
PHCS PPO
PHN: PPO
USA Managed Care Org PPO
United HealthCare PPO
 

Out of Network Insurance Accepted
You can still visit our practice even if you have a PPO insurance that we are not contracted with. Often, patients' out of pocket cost visiting us is the same or in some cases even lower than in-network out of pocket cost visiting practices attached to large hospital systems. As a courtesy, we will still bill your insurance company for you.

Car Accidents
If you have been involved in a car accident and come to us for an evaluation, you will be asked to pay in full at the time of your visit. You will be given all of the information you need to submit the bill to the responsible party and you will receive reimbursement from them when the case is settled.

Workman's Compensation
We do NOT take new work comp cases. In some instances our established patients will ask us to sign a form from their employer stating that we agree to see the employee in the event that they are injured on the job. This is done on a case by case basis.

Hospital Care
We are affiliated with Good Samaritan Hospital and El Camino Hospital (formerly Los Gatos Community Hospital).

We use a Hospitalist to manage patients' requiring inpatient hospitalization. A Hospitalist is an internist who has specialized in Hospital Medicine; they work full time in the hospital and do not see patients in an outside office. Hospital medicine has become very advanced and complex and having a Hospitalist manage inpatient care allows the patient 24/7 access to a physician and also allows the us to focus on patients being seen in the office. The Hospitalists communicate with us when our patient's have been admitted to the hospital but please feel free to have a family member contact us at the office to let us know that you have been admitted as an inpatient.

FORMS
Please print and complete the appropriate form(s) prior to your appointment and bring with you on the day of your visit as this will help to expedite your check in process.

The following forms are in .pdf format:

 

FREQUENTLY ASKED QUESTIONS

 

What are Complete Physical Exams (CPE)?

Family history, medications, and regular health maintenance issues are reviewed. These appointments require a longer time slot and are limited each day. Therefore, they tend to booked out several months in advance.

 

What are Preventive Exams?

These appointments provide an opportunity to review personal and family history, ongoing medical issues, medication review and preventive health counseling. Please inform the front desk at the time of service whether your insurance includes preventive health benefits.

 

What are Same Day Acute Appointments?

We have allotted acute appointment times in the morning and afternoon that remain open until that day. These appointments are set aside to accommodate our acutely ill or sick patients. These are very short and focused appointments that are meant to take care of the acute emergency that day. The time allotted is sufficient only to address a single problem and is not a time to bring up any chronic problems or for us to address multiple issues.

Do I have to be an athlete to visit Silicon Valley Sports Medicine?

No. We specialize in both Family Medicine and Sports Medicine and treat all kinds of patients from all walks of life. We incorporate what we know from sports into our Family Medicine to help keep our patients healthy and active. Athletes and non-athletes alike receive the same level of care and service, and we treat each patient based on his or her individual condition and goals.

 

How is sports medicine different?

When athletes or active people are hurt, they look for comprehensive treatment that will help return them to their sports or activities as quickly as possible. We have built years of experience in sports-related injuries for patients of all ages and conditions related to physical activity. We combine that expertise with state-of-the-art equipment and techniques and an integrative, team approach to care. Physicians, Physician Assistants, physical therapists and professional staff work together to develop treatment and rehabilitation plans tailored to each patient and designed to achieve the most positive outcome.

 

My doctor said I should rest this injury. Isn't there anything else I can do?

Rest is always an important component in healing an injury. Resting helps reduce pain and prevents side effects including de-conditioning or atrophy, when muscles decrease in mass and lose tone. In addition to rest, adding therapeutic exercise or treatment at the right time is important in helping you avoid re-injury. The professionals at Silicon Valley Sports Medicine can assess the injury and how it affects your range of motion, strength, balance, joint stability, flexibility and other factors. We then use that information to develop a personalized care and exercise program for you, to help ensure a pain-free return to your normal activities.

 

Should I use ice or heat on my injury?

We recommend ice for the first day or two after you suffer an acute injury. Applying ice helps reduce circulation, which, in turn helps decrease the amount of swelling after an injury. An easy reminder for reducing swelling and pain is "RICE" - Rest, Ice, Compression and Elevation. You can use moist heat after the first 72 hours to increase the blood flow to the injured area to reduce pain and stiffness.

 

When will I be back to normal after an injury?

Returning to normal activity depends upon many factors. Our specialists evaluate each patient based on his or her injury and goals, and then develop a treatment and rehabilitation plan designed to return patients to physical activity safely and at the right time to help avoid re-injury.

 

What types of injuries do you treat?

We treat a variety of injuries and conditions, ranging from sprains and strains to more severe injuries such as ligament ruptures, joint instabilities or chronic degenerative conditions like arthritis.

 

How do I know if I need treatment?

Your doctor may refer you to us for treatment, or you can call us directly if you have pain or discomfort that limits your everyday or recreation activities or if you've just experienced acute trauma, a fall or an accident.

 

Who do I talk to about billing questions?

Please call our billing department who is responsible for courtesy submission of insurance claims, posting insurance payments and sending statements to our patients. If you have a billing question, please contact billing at (925) 627-3424 or send a message via the portal.

Can I pay my bill online?

Online Payment Option: BASS Medical Group

221 E. Hacienda Avenue, Ste. B, Campbell, CA 95008
Copyright © 1999 Silicon Valley Sports Medicine
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